Member Advocate

Job Summary

A company is looking for a Member Advocate.

Key Responsibilities

• Provide support to members by addressing their inquiries and resolving issues in a call center environment
• Participate in ongoing training and development to enhance knowledge of the health insurance industry
• Maintain high productivity and performance metrics while delivering exceptional member experiences

Required Qualifications

• High school diploma or equivalent required
• 1 year of customer service experience in insurance or financial services
• 6+ months of experience communicating with customers via phone, email, or in person
• Technology savvy with strong knowledge of computer software applications