Member Advocate

Job Summary

A company is looking for a Member Advocate-Product.

Key Responsibilities

• Communicate with members via telephone and email to address inquiries regarding claims
• Coordinate with members and client services to obtain necessary documentation for negotiations
• Maintain records of member interactions and collaborate with other departments to resolve issues

Required Qualifications, Training, and Education

• High school diploma or equivalent work experience required
• 1-2 years of customer service experience required
• Insurance knowledge preferred
• Proficient with Microsoft Office Suite or related software
• Ability to function well in a high-paced environment