Member Advocate

Job Summary

Member Advocate, a full-time remote position responsible for managing complex customer inquiries, providing personalized solutions, and maintaining member relationships.

Key Responsibilities

• Field complex inbound inquiries and resolve customer complaints with professionalism and empathy
• Maintain deep job knowledge to educate members and meet key performance metrics
• Proactively identify trends in customer feedback to enhance the member experience

Required Qualifications

• High school diploma, GED, or equivalent
• 2+ years of pharmacy or healthcare customer service experience
• Experience with PBM Contact Center and CRM technologies preferred
• Proficiency with computers and ability to navigate multiple systems
• Willingness to work flexible hours, including nights and weekends