Member Advocate

Job Summary

Working remotely in a full-time capacity, the Member Advocate will manage all plan member communications, addressing inquiries and providing information regarding claims while ensuring a smooth resolution process.

Key responsibilities

• Confer with members via telephone and email to respond to inquiries about claims
• Coordinate with members and client services to obtain necessary documentation for negotiations
• Maintain accurate records of member interactions and actions taken to resolve issues

Required qualifications

• High school diploma or equivalent work experience required
• 1-2 years of customer service experience required
• Insurance knowledge preferred
• Proficient with Microsoft Office Suite or related software
• Strong analytical skills and ability to meet deadlines in a fast-paced environment