Member Advocate

Job Summary

Serving as a trusted resource for members navigating healthcare decisions, the full-time Member Advocate will deliver a high-touch experience via phone, email, and chat while assisting members with understanding costs, identifying quality care options, and maximizing available incentives in a remote environment.

Key responsibilities

• Guide members through healthcare decisions, including provider searches and treatment planning, using the Valenz Bluebook platform
• Educate members on incentive programs and assist with account-related needs while maintaining accurate documentation of interactions
• Collaborate with internal teams to share member feedback and contribute to ongoing improvements in member experience

Required qualifications

• 1+ year of experience in customer support, member services, or healthcare navigation
• Strong communication skills across phone, written, and digital channels
• Excellent customer service instincts with the ability to build trust and create positive member experiences
• High level of organization and ability to manage sensitive information with confidentiality
• Comfortable learning new systems and technology platforms in a fast-paced environment