Member Advocate

Job Summary

Working remotely on a full-time basis, the Member Advocate will provide exceptional support to members by answering inquiries, explaining medical and dental packages, and ensuring a positive consumer experience during their scheduled shifts from 1:00pm to 9:00pm EST after initial training.

Key responsibilities:

• Assist members with inquiries and problem resolution, ensuring they receive timely and accurate information
• Engage in continuous learning and development to enhance knowledge of the health insurance industry
• Utilize technology effectively to manage member interactions and maintain accurate records

Required qualifications:

• High school diploma or equivalent required
• 1+ years of customer service experience with frequent communication with customers by phone, email, or in person
• Strong familiarity with technology, including Microsoft Office applications
• Ability to work within the Eastern Standard time zone