Member Advocate

Job Summary

Dedicated to enhancing member experiences, the full-time Member Advocate will provide support in a remote environment by answering inquiries, explaining medical and dental packages, and ensuring member satisfaction through effective problem-solving.

Key responsibilities

• Assist members by addressing their questions and concerns regarding healthcare services and benefits
• Participate in a structured training program to develop knowledge of the health insurance industry
• Manage a high volume of calls in a fast-paced service center environment while maintaining a focus on member needs

Required qualifications

• High school diploma or equivalent required
• 1+ years of customer service experience with significant communication with customers
• Strong familiarity with technology, including Microsoft Office applications
• Must be located in the Eastern Standard time zone
• Ability to thrive in a fast-paced, unscripted service environment