Member Advocate

Job Summary

As a full-time Member Advocate working remotely, the candidate will manage member inquiries, explain medical and dental benefits, and provide exceptional service in a fast-paced environment while participating in a structured training program.

Key responsibilities

• Assist members by answering questions and resolving issues related to their healthcare plans
• Engage in ongoing learning and development to enhance knowledge of the health insurance industry
• Utilize technology effectively to communicate with members and support their needs

Required qualifications

• High school diploma or equivalent required
• 1+ years of customer service experience with significant communication via phone or email
• Strong familiarity with technology, including Microsoft Office applications
• Must reside in the Eastern Standard Time zone