Member Advocate

Job Summary

Committed to providing exceptional service, the full-time Member Advocate will support members by answering inquiries and explaining medical and dental packages in a remote environment, with a structured training program lasting approximately 10-12 weeks.

Key responsibilities:

• Assist members with their questions and concerns, ensuring a positive experience
• Engage in ongoing learning and development to enhance knowledge of the health insurance industry
• Handle a high volume of calls in a fast-paced service center environment

Required qualifications:

• High school diploma or equivalent required
• 1+ years of customer service experience with frequent communication with customers
• Strong familiarity with technology, including Microsoft Office applications
• Must be located in the Eastern Standard Time zone