Member Advocate - Remote

Job Summary

Empathetic and motivated individuals will find a remote opportunity as a Member Advocate - Remote, responsible for managing complex customer inquiries, resolving issues, and building relationships with members in a dynamic environment.

Key responsibilities

• Field complex inbound inquiries, emails, and chat messages with professionalism and empathy
• Efficiently resolve customer complaints and escalate complex issues when necessary
• Maintain accurate records of customer interactions and provide insights for process improvement

Required qualifications

• High school diploma, GED, or equivalent
• 2+ years of pharmacy or healthcare customer service experience
• Experience with PBM Contact Center, Chat Support, AI, and CRM technologies preferred
• Strong interpersonal skills and emotional intelligence
• Proficiency with computers and ability to navigate multiple systems simultaneously