Member Benefit Specialist

Job Summary

A company is looking for a Member Benefit Specialist.

Key Responsibilities

• Provide exceptional service to members through multiple communication channels while maintaining ownership of their inquiries
• Educate members on benefit plans, including FSAs, HSAs, and HRAs, and guide them through their healthcare experience
• Conduct research and resolve member issues, ensuring a seamless experience and compliance with HIPAA guidelines

Required Qualifications

• High school diploma or GED
• 1+ year of healthcare industry work experience
• Experience in direct member contact and education, ideally in a virtual or telephonic setting
• 1+ year of telephonic verification of medical benefits
• 2+ years of healthcare experience in roles focused on benefits