Member Benefits Supervisor

Job Summary

Providing staff development and mentoring, the full-time Supervisor, Member Benefits will coordinate work assignments, manage performance metrics, and lead special projects to ensure an exceptional member experience in a 100% remote environment.

Key responsibilities:

• Conduct regular performance evaluations and provide ongoing feedback to achieve service and production goals
• Address employee behavioral or performance issues, implementing corrective actions as necessary
• Distribute and monitor departmental work assignments to ensure quality and service levels are met

Required qualifications:

• College degree or equivalent combination of work experience
• Proven leadership experience in a service environment, preferably a contact center
• Experience in the healthcare benefits/insurance industry is a strong plus
• Strong technology skills, particularly with Microsoft products
• Established problem-solving skills and the ability to implement solutions with minimal supervision