Member Care Advisor

Job Summary

A company is looking for a Member Care Advisor.

Key Responsibilities

• Handle inbound and outbound communication with members and providers
• Support clients via phone, email, and chat, while reviewing member policies
• Document interactions in CRM systems and escalate complex issues as needed

Required Qualifications

• Active-duty service member within 180 days of separation
• 2+ years of customer service or administrative experience preferred
• Proficient in MS Office and computer systems
• Ability to multitask across multiple platforms
• Bilingual (Spanish) is a plus