Member Care Advocate

Job Summary

A company is looking for a Member Care Advocate (MCA) to provide support and guidance to members navigating their healthcare benefits.

Key Responsibilities

• Provide member-centered support in a high-volume environment through inbound calls
• Resolve core member issues related to benefits coverage and connect members to available programs
• Leverage tools and resources to document interactions and ensure continuity of care

Required Qualifications

• Bachelor's degree with a minimum of 2 years of customer service or healthcare experience, or 5 years of relevant experience
• Comfortable handling a high volume of inbound calls using VoIP phone systems
• Strong familiarity with Google Workspace, Apple products, and CRM software
• Ability to work from a secure, distraction-free home office with reliable internet
• Must complete a 3-week paid training period with no planned time off permitted