Member Care Advocate

Job Summary

A company is looking for a Member Care Advocate to provide support and guidance to members navigating their healthcare benefits.

Key Responsibilities

• Provide empathetic support through inbound calls and chats, ensuring respectful and solutions-oriented interactions
• Advocate for members by assisting with health plan-related questions and facilitating access to healthcare resources
• Own the member journey by researching and resolving complex cases to enhance the member experience

Required Qualifications

• Bachelor's degree or 5 years of relevant experience in healthcare (preferred)
• Comfort with high-volume inbound phone work and familiarity with VoIP phone systems
• Strong technical proficiency with Google apps, Apple products, and CRM software
• Exceptional customer service skills with a focus on member advocacy
• Understanding of HIPAA guidelines and ability to maintain member confidentiality