Member Care Advocate

Job is Expired

Location: Remote

Compensation: Hourly

Reviewed: Mon, Jan 05, 2026

Job Category: Healthcare

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level, Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Member Care Advocate (MCA) to assist members in navigating their healthcare benefits.

Key Responsibilities

Handle a high volume of inbound calls and chats from members, ensuring respectful and solution-oriented interactions
Manage member inquiries by providing accurate information and aiming for first-call resolution
Research and resolve complex cases related to health plan questions, billing, claims, and benefits coverage

Required Qualifications

Bachelor's degree with 2 years of healthcare experience, or 5 years of relevant healthcare experience
Experience using VoIP phone systems and handling a high volume of calls
Proficient with Google apps, Apple products, and customer relationship management software

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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