Member Care Advocate

Job Summary

To support a growing healthcare initiative, the remote Member Care Advocate will provide empathetic member support, resolve healthcare-related inquiries, and empower members to navigate their benefits effectively in a high-volume environment.

Key responsibilities

• Provide member-centered support by answering inbound calls and chats with clarity and empathy
• Resolve core member issues by explaining benefits coverage and connecting members to available programs
• Leverage tools and resources to document interactions accurately and ensure continuity of care

Required qualifications

• Bachelor's degree with a minimum of 2 years of customer service or healthcare experience, or 5 years of relevant experience
• Comfortable handling a high volume of inbound calls using VoIP phone systems
• Strong familiarity with Google Workspace, Apple products, and CRM software
• Exceptional customer service skills and ability to maintain professionalism in challenging situations
• Ability to work from a secure, distraction-free home office with reliable internet