Member Care Team Lead

Job Summary

Member Care Team Lead, oversees a full-time remote team of representatives supporting members of a health sharing organization, ensuring compassionate member service and handling escalations.

Key Responsibilities

• Lead day-to-day member care operations and support team performance
• Monitor and maintain documentation of key member care items and ensure accurate call documentation
• Serve as the first point of escalation for complex member situations and provide real-time coaching

Required Qualifications, Training, and Education

• 1+ year experience leading or mentoring a customer service or call center team
• Working knowledge of Catholic Church teachings on the sanctity of life
• Meticulous documentation habits for logging member interactions
• High School Diploma or equivalent; college degree preferred
• Must clear all required background checks and provide proof of eligibility to work in the United States