Member Care Team Manager

Job Summary

Leading a team of Member Care Coordinators, the full-time Member Care Team Manager will drive high-quality member experiences through effective communication and operational excellence while working remotely.

Key Responsibilities

• Lead and manage a team of Member Care Coordinators to support members across multiple channels
• Analyze member feedback and trends to identify areas for improvement and implement effective processes
• Collaborate with cross-functional teams and clinical leadership to address systemic issues and enhance member care

Required Qualifications

• 3+ years of experience in customer-facing and/or operational roles
• 1+ years of experience in people management
• Healthcare industry experience required; knowledge of insurance claims processes is a plus
• Experience in designing and implementing processes at scale
• Proficiency with data analysis tools such as Looker or Google Sheets