Member Contact Center Consultant

Job Summary

A company is looking for a Member Contact Center Consultant.

Key Responsibilities:

• Provide omnichannel assistance to members by acquiring in-depth knowledge of all credit union departments
• Create positive member experiences through active listening and de-escalation skills
• Meet performance metrics and participate in organization projects to achieve the organization's vision

Required Qualifications:

• 1+ years of related experience required
• Self-starter with a strong desire to learn and work independently
• Strong computer skills and experience in a Windows environment
• Ability to follow procedures, policies, and regulations
• Ability to multi-task and maintain professionalism under pressure