Member Contact Center Consultant

Job Summary

A company is looking for a Member Contact Center Consultant.

Key Responsibilities:

• Provide omnichannel assistance to members by acquiring in-depth knowledge of credit union departments
• Create positive member experiences through active listening and product knowledge
• Meet performance metrics while maintaining confidentiality and safeguarding member information

Required Qualifications:

• 1+ years of related experience required
• Self-starter with a strong desire to learn and work independently
• Strong computer skills, including experience in a Windows environment
• Ability to follow procedures, policies, and regulations
• Coachable and open to engaging in clear dialogue