Member Contact Center Consultant

Job Summary

Providing exceptional service in a fast-paced environment, the full-time remote Member Contact Center Consultant will assist members and potential members with inquiries, ensuring a one-call resolution while maintaining confidentiality and trust.

Key responsibilities:

• Deliver omnichannel support by acquiring in-depth knowledge of credit union services and products
• Create positive member experiences through active listening and effective de-escalation skills
• Meet performance metrics while participating in departmental projects to enhance organizational goals

Required qualifications:

• 1+ years of related experience
• Strong computer skills with experience in a Windows environment
• Ability to follow procedures, policies, and regulations
• Self-starter with a strong desire to learn and work independently
• Excellent listening skills complemented by proficient verbal and written communication