Member Contact Center Consultant

Job Summary

Providing exceptional service in a fast-paced environment, the full-time remote Member Contact Center Consultant will assist members with inquiries across various credit union departments while focusing on one-call resolutions.

Key responsibilities:

• Deliver omnichannel support to members by leveraging in-depth knowledge of credit union services and products
• Ensure positive member experiences through effective communication, active listening, and de-escalation techniques
• Meet performance metrics while maintaining confidentiality and adhering to risk mitigation procedures

Required qualifications:

• Minimum of 1 year of related experience
• Strong computer skills and experience in a Windows environment
• Ability to follow established procedures and maintain professionalism under pressure
• Self-starter with a desire to learn and work independently
• Proficient verbal and written communication skills, with the ability to ask probing questions