Member Contact Center Representative

Job Summary

A company is looking for a Call Center - Member Contact Center Rep 1 - Remote.

Key Responsibilities:

• Provide efficient and timely member service via various communication methods
• Consult with members to identify needs, offer solutions, and follow up on transactions
• Perform account maintenance and recommend additional products and services

Required Qualifications, Training, and Education:

• 1 year of retail experience with a proven track record in service and sales goals
• Basic understanding of financial products and services
• Competent computer knowledge and proficiency in Microsoft applications
• High School Diploma or equivalent
• Genuine interest in helping members and strong interpersonal skills