Member Contact Center Representative

Job Summary

A company is looking for a Call Center - Member Contact Center Rep 2 - Remote.

Key Responsibilities:

• Consults with members to identify needs and offers solutions
• Provides efficient and timely service through various communication channels
• Performs account maintenance and recommends products and services to members

Required Qualifications:

• 2 years of retail customer service experience, including 1 year in a financial institution
• Solid knowledge of deposit, loan, and ancillary products/services
• Working knowledge of applicable laws and compliance practices
• High School diploma or equivalent; successful completion of compliance coursework
• Bi-lingual preferred