Member Contact Center Representative

Job Summary

A company is looking for a Call Center - Member Contact Center Rep 2 - Remote.

Key Responsibilities:

• Provide exemplary service to members through various communication channels
• Process member transactions and account maintenance accurately and efficiently
• Identify member needs and recommend appropriate products and services

Required Qualifications:

• 2 years of retail customer service experience, including 1 year in a financial institution
• Solid knowledge of deposit, loan, and ancillary products/services
• Working knowledge of applicable laws, regulations, and compliance practices
• High School diploma or equivalent; successful completion of compliance coursework
• Bi-lingual preferred