Member Contact Center Representative

Job Summary

Providing exemplary service to members, the full-time Member Contact Center Representative will manage member inquiries through various communication channels, process transactions, and support cross-selling efforts in a remote environment across multiple states.

Key responsibilities:

• Deliver efficient and timely service to members via phone, email, and other methods
• Perform basic member service transactions, including account maintenance and processing loan payments
• Identify member needs, offer solutions, and follow up on pending transactions

Required qualifications:

• 1 year of retail experience with a proven track record in meeting service and sales goals
• Basic understanding of financial products and services
• High School Diploma or equivalent
• Competent computer knowledge and proficiency in Microsoft applications
• Strong interpersonal skills with a genuine interest in helping members