Member Contact Center Representative

Job Summary

Providing exemplary service to members, the full-time Member Contact Center Representative will manage various member service transactions, including processing deposits and withdrawals, while working remotely in states such as Alaska, Arizona, Nevada, Texas, Washington, and Wyoming.

Key responsibilities

• Deliver efficient and timely service to members through multiple communication channels, ensuring quality and accuracy in transactions
• Consult with members to identify needs, offer solutions, and follow up on transactions, while recommending additional products and services
• Perform account maintenance tasks and ensure confidentiality of member information while adhering to service standards

Required qualifications

• 1 year of retail experience with a proven track record in meeting service and sales goals
• Basic understanding of financial products and services
• Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook, Excel)
• High School Diploma or equivalent
• Strong interpersonal skills with a genuine interest in helping members