Member Contact Center Team Lead

Job Summary

A company is looking for a Call Center - Member Contact Center Team Lead to assist in managing the day-to-day operations of the Contact Center staff in a remote setting.

Key Responsibilities:

• Monitor day-to-day operations to ensure sales and service level agreements are met
• Assist in developing, mentoring, and coaching Contact Center staff to enhance performance
• Act as the Manager in the absence of the Contact Center Manager and support continuous improvement activities

Required Qualifications:

• 3 to 5 years of credit union or related banking experience, with at least 2 years in a senior role
• Comprehensive knowledge of products, services, and applicable laws and regulations
• Strong proficiency in Microsoft Office and ability to create reports
• Ability to manage multiple priorities and projects effectively
• Education equivalent to a 2-year college degree or completion of a specialized course of study