Member Engagement Coordinator

Job Summary

A company is looking for a Member Engagement Coordinator to assist members in scheduling healthcare evaluations.

Key Responsibilities

• Utilize pre-approved scripts for consistent communication and scheduling of healthcare evaluations
• Make 350-450 outbound calls daily, meeting productivity and attendance goals
• Track personal performance metrics and report member complaints to supervisors

Required Qualifications

• High School Diploma or equivalent
• Desire to work in a results-driven outbound call center environment
• Strong sales aptitude with a focus on earning monthly incentives
• Ability to follow a fixed daily schedule and comply with feedback
• Proficiency in using multiple computer systems simultaneously