Member Engagement Performance Coach

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Fri, Feb 09, 2024

Job Category: Quality Assurance

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A company is looking for a Member Engagement Performance Coach in Field Operations Remote, United States.

Responsibilities:

Conduct ongoing coaching with direct reports to improve communication and performance
Identify opportunities for process improvement and drive performance enhancement
Manage team targets and metrics, taking corrective action as needed

Qualifications:

Bachelor's degree or extensive experience in lieu of formal education
5 years of Contact Center Operations experience with 3 years of Outbound experience
3 years of management experience, preferably in healthcare or sales
Functional knowledge of call center technology and systems
Bilingual English/Spanish preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

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