Member Engagement Specialist

Job Summary

A company is looking for a Member Engagement Specialist for their Field Operations Team.

Responsibilities:

• Contact eligible patients to explain the benefits of the Kidney Health Management (KHM) Program and enroll them
• Follow approved scripts, address resistance persuasively, and provide professional and positive customer service
• Receive inbound calls from self-referral members and report complaints and escalations to the Supervisor

Qualifications:

• 2+ years of call center experience in a healthcare environment
• Previous outbound call center or high volume experience in a metrics-driven environment preferred
• Understanding of medical terminology and experience with EMR systems desired
• Bilingual English/Spanish preferred