Member Engagement Supervisor

Job Summary

Leading the Member Engagement team, the full-time salaried Member Engagement Supervisor will oversee daily operations, manage performance, and ensure high-quality member interactions while working remotely from Cleveland or Akron, Ohio.

Key responsibilities:

• Supervise and develop the Member Engagement Lead and Specialists, conducting regular performance meetings and providing coaching
• Monitor engagement metrics and call quality, ensuring compliance with organizational policies and health plan requirements
• Collaborate with cross-functional teams to enhance member engagement outcomes and assist with market launches

Required qualifications:

• Minimum 3 years of experience in healthcare operations, contact center, member engagement, or customer service leadership
• At least 2 years of direct supervisory experience
• Proven ability to coach employees and manage performance effectively
• Strong analytical skills with experience using CRM or engagement platforms
• Excellent verbal and written communication abilities