Member Experience Associate

Location: Remote
Compensation: Hourly
Staff Reviewed: Thu, Mar 28, 2024
This job expires in: 11 days

Job Summary

A company is looking for a Member Experience Associate (Remote).

Key Responsibilities:
  • Conduct high volume outreach to new and existing members for increased enrollment and program completion rates
  • Actively conduct outreach via phone, text, and email daily
  • Enroll 25% or more of all connected leads and maintain high customer satisfaction
Required Qualifications:
  • 1-3 years of experience in inside sales, call center customer service, or health coaching
  • Experience working with CRMs and Customer Services tools
  • Ability to handle a high volume of work while maintaining quality interactions
  • Demonstrated critical thinking skills and ability to quickly absorb new information
  • Experience in roles with direct daily interactions with older adults is a plus

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