Member Experience Associate

Job Summary

A company is looking for a Member Experience Associate to provide support to members regarding their healthcare needs.

Key Responsibilities

• Deliver compassionate, patient-focused support via phone, email, and SMS
• Handle high call volumes with professionalism and empathy
• Run insurance eligibility and benefits verification and explain coverage details to members

Required Qualifications, Training, and Education

• 6+ months of experience in customer service, call center, or healthcare support roles
• Experience managing high inbound call volumes in a clinic or practice setting
• Familiarity with insurance eligibility checks and benefits verification
• Experience in collecting payments and scheduling patients
• Proficient in working with EMRs/EHRs and coordinating across providers and patients