Member Experience Manager

Job Summary

A company is looking for a Member Experience Manager who will drive member satisfaction and improve operational efficiency.

Key Responsibilities

• Analyze member feedback to identify patterns and implement solutions to improve NPS
• Leverage AI and analytics to extract insights from data and monitor trends
• Translate member insights into actionable recommendations for cross-functional teams

Qualifications

• Bachelor's degree or higher
• 5+ years in customer experience, operations, or analytics with a proven track record in improving NPS or CSAT
• 2+ years managing and developing high-performing teams
• Expert-level analytical skills with experience using AI tools and data platforms
• Experience in scaling processes while maintaining quality in dynamic environments