Member Experience Manager

Job Summary

A company is looking for a Member Experience Manager.

Key Responsibilities

• Own the NPS program, analyzing data and implementing improvement initiatives
• Manage the end-to-end experience for VIP members and influencers, ensuring high satisfaction
• Lead and develop a high-performing member experience team with measurable performance targets

Required Qualifications

• 6-10 years in customer success or member experience with ownership of satisfaction metrics
• Experience managing NPS programs or equivalent member feedback systems
• Proven ability to use data to drive decisions and communicate results
• Track record of improving operational processes in a high-growth environment
• Experience managing a team