Member Experience Representative

Job Summary

As a key player in enhancing customer satisfaction, the Member Experience Representative will arrange non-emergency medical transportation while working remotely, with both full-time and part-time shifts available, including early mornings, evenings, and weekends.

Key responsibilities

• Receive inbound and make outbound calls to assess transportation needs and provide assistance
• Interact with clients and transportation providers through phone and software applications, ensuring accurate data entry
• Troubleshoot and resolve issues that may arise outside of standard procedures

Required qualifications

• Strong communication and interpersonal skills
• Basic software and web knowledge with the ability to quickly learn new technologies
• Reliability and adherence to assigned schedules while working remotely
• Ability to work collaboratively with team members
• High attention to detail and problem-solving skills