Member Experience Specialist

Job Summary

A company is looking for a Member Experience Specialist (Physician Facing Team).

Key Responsibilities

• Proactively contact physician offices to request and follow up on medical records for patient eligibility
• Communicate with patients to verify information and guide them through the intake process
• Submit and track internal referral requests to physicians for eligibility determination

Required Qualifications

• Previous administrative or healthcare coordination experience; telehealth or referral management experience preferred
• High school diploma or equivalent required; Bachelor's degree preferred
• Familiarity with medical terminology and healthcare workflows
• Ability to manage multiple tasks and track numerous patient cases simultaneously
• Professional communication skills for interaction with physicians, clinical staff, and patients