Member Experience Specialist

Job Summary

A company is looking for a Member Experience Specialist I.

Key Responsibilities

• Respond to customer inquiries by troubleshooting and resolving issues related to the platform, billing, and technical integrations
• Utilize customer success metrics to assess customer health and develop strategies to increase loyalty
• Identify trends and areas for improvement, sharing insights to enhance the overall customer experience

Required Qualifications

• 1-3 years of experience in customer success, account management, or customer support, preferably in a SaaS or technology company
• Passion for helping customers succeed and a genuine interest in their business growth
• Tech-savvy and comfortable navigating and learning new software platforms
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Familiarity with email marketing best practices and e-commerce platforms is a plus