Member Experience Specialist

Job Summary

A company is looking for a Member Experience Specialist - Remote.

Key Responsibilities

• Provide timely and professional customer support for billing and technical inquiries
• Guide members through investment rollovers and transfers while ensuring high-quality interactions
• Collaborate with the team to analyze member experiences and propose improvements

Required Qualifications

• 2-3 years of experience in technical support within the financial services industry
• Analytical and data-oriented approach to problem-solving
• Strong work ethic with a focus on delivering quality results
• Tech-savvy with a willingness to learn new tools and systems
• Flexibility and availability to work in a start-up environment