Member Experience Specialist

Job Summary

A company is looking for a Member Experience Specialist responsible for delivering excellent member experiences in a call center environment.

Key Responsibilities

• Assess caller needs and provide information on membership, products, and services
• Handle complex member requests across multiple workgroups and process financial transactions
• Proactively engage members in Credit Union products and services, promoting financial satisfaction

Required Qualifications

• 2 to 5 years of call center experience
• High school diploma, GED, or equivalent
• Equivalent combination of education and experience may substitute for stated qualifications
• Proficient in basic applications in a Windows-based environment
• Ability to maintain confidentiality of member and organizational information