Member Experience Specialist

Job Summary

A company is looking for a Member Experience and Investigation Specialist.

Key Responsibilities

• Investigate and resolve escalations related to member-facing issues and platform bugs
• Identify systemic issues and flag emerging bugs to technical partners
• Maintain and optimize Help Center content and improve operational processes

Required Qualifications

• 2-4 years of experience in operations, customer support, or a related field
• Investigative mindset with a focus on understanding root causes of issues
• Process ownership and initiative to improve existing SOPs
• Experience with Jira and Notion for ticket management and documentation
• High ownership and follow-through on tasks and responsibilities