Member Intake Specialist

Job Summary

A company is looking for a Member Intake Specialist.

Key Responsibilities

• Serve as the first point of contact for prospective members through various communication channels
• Educate prospective members on the whole-person care model and address their needs and concerns
• Document interactions in CRM and collaborate with clinical and operations teams to ensure a seamless member experience

Required Qualifications

• Experience in healthcare, preferably in patient access, care coordination, or member engagement
• Sales mindset with a focus on outcomes while maintaining empathy and ethics
• Comfortable in a metrics-driven environment and able to manage multiple leads simultaneously
• Tech-savvy with experience in CRM systems and scheduling tools
• Ability to adapt to change and build new processes effectively