Member Intake Specialist

Job Summary

To support prospective community members in their journey into care, the part-time Member Intake Specialist will manage member engagement, insurance verification, and scheduling, working three 8-hour shifts each Saturday, Sunday, and Monday.

Key responsibilities

• Guide prospective members through the intake and scheduling process while building trust and providing compassionate support
• Verify insurance eligibility and explain benefits, ensuring accurate documentation and resolving discrepancies
• Utilize scheduling platforms to coordinate appointments and maintain accurate member records in compliance with organizational standards

Required qualifications

• 2-4 years of experience in customer service, healthcare administration, or scheduling
• Previous experience in behavioral health or medical scheduling preferred
• Familiarity with electronic medical records (EMRs) and CRM systems
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
• Compassionate and empathetic demeanor with the ability to communicate complex topics simply