Member Management Coordinator

Job Summary

Maintaining accurate and current member data, the full-time Member Management Coordinator will manage COB files, perform outreach for information gathering, and resolve customer inquiries in a remote environment.

Key responsibilities

• Load and maintain member COB files while ensuring data accuracy
• Perform outreach to members to gather COB information through various communication methods
• Resolve COB customer inquiries and document actions taken according to departmental guidelines

Required qualifications

• Bachelor's degree from an accredited college or university preferred
• Minimum of two years customer service experience, preferably in the health insurance industry
• Experience in research, investigation, and resolution of problems or complaints
• Basic knowledge of medical terminology and medical billing coding required
• Familiarity with QBLUE, NASCO, and UCSW systems preferred