Member Navigator

Job Summary

Serving as a primary non-clinical point of contact for members, the full-time remote Member Navigator will provide end-to-end support across healthcare programs, assisting with inquiries, coordinating services, and ensuring a seamless member experience.

Key responsibilities

• Provide timely and professional assistance to members through various communication channels, addressing questions and explaining program benefits
• Gather and document essential member information, coordinating the scheduling process for healthcare services and facilitating communication among stakeholders
• Research and resolve routine issues while escalating complex matters appropriately, maintaining accurate case documentation throughout the process

Required qualifications

• 2+ years of experience in a remote call center environment
• High school diploma or GED
• Experience in healthcare scheduling, customer service, or related support roles
• Strong attention to detail and ability to work independently in a deadline-driven environment
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint