Member Onboarding Specialist

Job Summary

A company is looking for a Member Onboarding Specialist to facilitate connections between oncology referrals and behavioral health support.

Key Responsibilities

• Conduct warm outreach to cancer patients referred by oncologists
• Explain behavioral health services and address member questions to ensure understanding and support
• Collaborate with the clinical team for seamless care matching and maintain detailed records of member interactions

Required Qualifications

• 2+ years of experience in patient services, care coordination, or member engagement in healthcare settings
• Previous work with cancer patients or other vulnerable populations
• Experience in a startup environment
• Track record of meeting outreach or enrollment targets in healthcare or social services