Member Onboarding Specialist

Job Summary

To create a positive first impression for members, the remote Member Onboarding Specialist will manage inquiries, guide new members through the onboarding process, and ensure a seamless transition into using the service, all while working part-time in a supportive healthcare environment.

Key responsibilities

• Gather necessary information to facilitate first-time use at pharmacies or provider offices
• Manage member inquiries via calls, emails, or chats, ensuring timely responses within 24-48 hours
• Document all communications and hand off fully onboarded members to the Member Care Services team

Required qualifications

• High School Diploma or General Education Degree (GED) required
• 0-2 years of experience in healthcare, pharmacy, insurance, or related industries
• Understanding of the Worker's Compensation Claims Process
• Strong computer skills, particularly with Microsoft Office Suite
• Fluency in a language other than English, preferably Spanish