Member Operations Manager

Job Summary

A company is looking for a Member Operations Manager to enhance the efficiency of the Member Experience team.

Key Responsibilities

• Develop and optimize workflows for the Member Experience team
• Build and maintain systems to document and track the Member journey
• Drive process improvement initiatives and troubleshoot technical issues

Required Qualifications

• 7+ years of experience in strategy & operations leadership roles, preferably in a high-growth start-up
• Prior education or experience in the health, wellness, and medical space preferred
• Strong understanding of Member Operations with a focus on implementation and process improvement
• Experience managing and developing a team
• Expertise in optimizing the member journey and operational projects